FAQs(Frequently Asked Questions)

questions mobile


General Questions about our SMS Marketing System

  • What is the maximum length I can send in each SMS?
    The maximum length is up to 3,000 characters. However, each SMS (1 credit) allows up to 160 characters. Additional characters will be regarded as the subsequent SMS. This is for standard Alphanumeric SMS usually in English Language or Bahasa Malaysia. For Unicode characters like Chinese and Japanese, 1 credit has a maximum of 70 characters.
  • Does your system support all types of characters?
    Yes, our Bulk SMS system is able to accommodate alphabets and characters in English, Chinese, Japanese and other languages.
  • What is the delivery time?
    Through our SMS Gateway, our approximate delivery time is around 40 SMSes per second.
  • Will I be charged if the SMS failed in delivery?
    Yes, the SMS Credits will be deducted for every SMS sent and not on success or failure of delivery because our servers have already sent the SMSes to telco servers.

SMS Credits & Payment

  • What are my payment options to buy SMS Credits from SMS.com.my?
    We accept PayPal and major credit cards. Alternatively, you can use bank transfer or pay by cheque to our company’s account.
  • Are there any ‘hidden’ costs?
    No. We only charge you for the number of SMS credits purchased. No setup and monthly fee.
  • Is there any way I can try out your SMS credits?
    Yes, sign up now and enjoy free credits.
  • What is the cost of your SMS Credits?
    Our SMS credits can be purchased depending on the package you prefer. Check with us on the packages we have. The higher the volume, the lower the cost will be.
  • How long are the SMS Credits be valid?
    Your SMS Credits will be valid for 1 year from the date of your purchase. However, if you add more credits before or after the expiry date, the remaining credits will enjoy the new expiry date together with the new Credits.
  • How do I purchase your credits(for direct transfer)?
    You can follow the following steps:
  • No registration required
  • Choose the package that you want. Remember that the more you buy, the more savings you will enjoy
  • Send your payment to our bank account.
  • Contact us through livechat to inform us about your payment
  • Your credit will be automatically updated in your account within half an hour.
  • Is there a minimum purchase?
    Yes, the minimum purchase is only 2,000 credits.

Technical Questions

  • Do I need special software to send bulk SMS through SMS.com.my?
    No. All you need is a web browser like Safari, Internet Explorer,  Google Chrome, Mozilla Firefox or any other which is compatible.
    This does not apply to our desktop SMS Blaster software.
  • Are there any scheduling facilities?
    Yes. Using our software, you can create a message to be sent at a pre-determined time and date as well as recipients.
  • Can I use other software to send SMS?
    We have web based system to send SMS and our SMS Blaster software and hardware which can blast SMSes by yourself with our software or hardware.
  • Must the SMS be in English?
    No. You can send SMS in Bahasa Malaysia, Chinese, Japanese and most of other languages.
  • Can I customize the sender information to be my business name?
    Not for Malaysian telcos.
  • Can I create sub-accounts for my employees?
    Yes, we allow unlimited sub-accounts(for biz package onwards).
  • Are there ‘retry’ options in the sending queue?
    If the SMS you sent failed to reach the recipient in cases where the phone was not switched on or they are out of the coverage area, our system will automatically retry in the next few hours.
  • Can my customers response to my SMS?
    Yes, they can. This is known as 3 Way SMS. You may check your inbox sms replied from your recipients in your web control panel.

Refund Policy

  • As we are advertising and service based, we do not offer refund for any payments. Please check and verify our requirements before making your payment.

Countries availabilities

  • Where is SMS.com.my services available in?
    We operate in the Malaysia and Australia & where our services can be used in countries like Malaysia, Singapore, Indonesia, Brunei, Australia, Hong Kong and many others. In fact, our SMS and Whatsapp marketing services are compatible to be used in most parts of the world.
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